Effective Date: November 2025
CROWN9 collects and uses personal information to support account registration, identity verification, secure payments, fraud prevention, customer support, platform performance and responsible gaming operations.
This Privacy Notice explains what information CROWN9 may collect, why it may be used, how it may be protected, when it may be shared, how long it may be retained, and what rights users may have over their personal data.
When you use the CROWN9 platform, we may collect information needed to create and protect your account, verify identity, process payments and provide platform services.
CROWN9 uses personal information for legitimate platform, security, payment, support and compliance-related purposes.
CROWN9 may share data only when necessary to provide platform services, support security checks, process payments, meet compliance obligations or respond to lawful requests.
CROWN9 does not sell or trade your personal information to third parties for commercial gain.
CROWN9 uses security measures designed to protect personal data, payment information and account activity from unauthorized access, misuse or loss.
Users should also protect their own accounts by using strong passwords, keeping login details private and contacting support if suspicious activity is detected.
Yes. CROWN9 may use cookies, device data and similar technologies to support secure login sessions, remember preferences, improve platform performance, protect accounts and understand general website usage.
For more details, please read the Cookie Notice.
CROWN9 may retain personal information while your account is active and for a period after account closure where needed for legal, AML, financial reporting, fraud prevention, dispute handling or compliance obligations.
Some records may need to be retained for up to 5 years after account closure, or longer where required by applicable legal, regulatory or compliance obligations.
Depending on applicable laws and account status, you may request certain actions related to your personal data.
To exercise your rights, please contact our support team through LiveChat or visit the Help Centre.
You are responsible for keeping your account information accurate and up to date. Incorrect information may affect verification, account access, payment processing, withdrawal approval or support response.
If you need to update account details, contact support. Some changes may require additional verification before they can be approved.
These pages can help you better understand how CROWN9 handles privacy, account security, verification and responsible gaming.
CROWN9 is intended for adults only. Online casino games involve financial risk and should be treated as entertainment, not as a way to make money. Please set limits, take breaks and seek help if gaming becomes difficult to control.
Always check whether online gaming is permitted in your location before using any gambling-related service.
CROWN9 may collect account details, contact information, identity documents, payment information, device data, transaction history, gameplay activity and support records.
Identity documents may be collected for KYC verification, account ownership checks, fraud prevention, payment security and compliance-related reviews.
No. CROWN9 does not sell or trade personal information to third parties for commercial gain.
CROWN9 may share data with trusted payment processors, identity verification providers, fraud prevention services, technical providers, compliance partners or authorities where legally required.
CROWN9 may retain data while an account is active and after closure where needed for legal, AML, financial reporting, fraud prevention, dispute or compliance obligations.
You can request privacy support through LiveChat or the Help Centre. Some requests may be subject to legal, AML, security or regulatory restrictions.